FAQ

MIBVUNZO INONYANYA KUBVUNZWA

Kutenga FAQs

1. Chii chandinofanira kuita kana ndiine dambudziko rokupinda?

Ndapota tevera mirairo iyi:

Tarisa ruzivo rwako rwekupinda.Yako zita rekushandisa ndiyo email kero yawakashandisa pakunyoresa.

Kana wakanganwa password yako, tapota sarudza "Wakanganwa password yako?"sarudzo iri pakanzi Sign In peji.Pedzisa ruzivo nezve ruzivo rwako rwekunyoresa uye sarudza "Reset password yako" sarudzo.

Ndokumbira uve nechokwadi chekuti bhurawuza rako rinogamuchira makuki.

Webhusaiti yedu inogona kunge iri kugadziridzwa system.Kana zvakadaro, mirira maminitsi makumi matatu uye edza zvakare.

Kana iwe uchiri kutadza kuwana account yako, unogona kubata Dhipatimendi redu reVatengi uye kuratidza dambudziko.Tichakupa password nyowani uye unogona kuichinja kana wangopinda.

2. Ndinogona kuwana mutero kana ndikaita odha yakakura?

Hongu, kana zvidimbu zvakawandisa zvaunotenga, ndizvo zvinowedzera kuderedzwa.Semuyenzaniso, kana ukatenga zvidimbu gumi, uchawana kuderedzwa kwe5%.Kana iwe uchifarira kutenga zvinopfuura zvidimbu gumi, isu tingafara kukupa iwe quote.Ndokumbira ubate Dhipatimendi redu Rekutengesa uye upe ruzivo rwunotevera:

-Chigadzirwa (s) chauri kufarira

- Iyo chaiyo yekurongeka huwandu hwechigadzirwa chimwe nechimwe

- Yaunoda nguva yakatarwa

- Chero akakosha kurongedza mirairo, semuenzaniso kurongedza kwakawanda pasina mabhokisi echigadzirwa

Dhipatimendi redu Rekutengesa richakupindura nekotesheni.Ndapota cherechedza kuti kukura kweodha, ndiko kuwedzera kwekutumira kwauchachengetedza.Semuenzaniso, kana huwandu hweodha yako iri makumi maviri, avhareji mutengo wekutumira payuniti ichave yakachipa kupfuura kana ukangotenga chidimbu chimwe chete.

3. Chii chandinofanira kuita kana ndichida kuwedzera kana kubvisa zvinhu zviri mungoro?

Ndokumbira upinde muakaundi yako wosarudza ngoro yekutengera iri kumusoro kurudyi peji.Iwe unozogona kuona zvese zvezvinhu zviri parizvino mungoro yekutengera.Kana uchida kudzima chinhu kubva mungoro, ingodzvanya pakanzi "Bvisa" padivi pechinhu chacho.Kana iwe uchida kushandura huwandu hwechinhu chero chipi zvacho, ingoisa huwandu hutsva hwaunoda kutenga mu "Qty" column.

Kubhadhara FAQs

1. Chii chinonzi PayPal?

PayPal ibasa rakachengeteka uye rakavimbika rekubhadhara rinokutendera kuti utenge online.PayPal inogona kushandiswa kana uchitenga zvinhu neKiredhiti Kadhi (Visa, MasterCard, Discover, uye American Express), Debit Card, kana E-Check (kureva kushandisa yako yenguva dzose Bank Account).Hatigone kuona nhamba yekadhi rako sezvo yakavharidzirwa zvakachengeteka kuburikidza nePayPal's server.Izvi zvinoderedza njodzi yekushandisa zvisina mvumo uye kuwana.

2. Mushure mekubhadhara, ndinogona kuchinja ruzivo rwangu rwekubhadhara kana kutumira?

Kana wangoisa odha, haufanirwe kushandura yako yekubhadhara kana kero yekutumira ruzivo.Kana iwe uchida kuita shanduko, ndapota taura neCustomer Service yedu.

Dhipatimendi nekukurumidza sezvinobvira panguva yekurongeka kwekugadzirisa danho kuratidza chikumbiro chako.Kana pasuru yacho isati yatumirwa, tichakwanisa kutumira kukero itsva.Nekudaro, kana pasuru yacho yatotumirwa, ipapo ruzivo rwekutumira haruzokwanisa kuchinjwa apo pasuru iri munzira.

3. Ndinoziva sei kana muripo wangu wagamuchirwa?

Kana mubhadharo wako wagamuchirwa, tichakutumira email yekuzivisa kukuzivisa nezveodha.Iwe unogona zvakare kushanyira chitoro chedu uye kupinda muakaundi yako yemutengi kuti utarise mamiriro eodha chero nguva.Kana takagamuchira mubhadharo, mamiriro ekuraira acharatidza "Processing".

4. Unopa invoice here?

Ehe.Kana tangogamuchira odha uye kubhadhara kwabviswa, iyo invoice ichatumirwa kwauri neemail.

5. Ndingashandise dzimwe nzira dzekubhadhara kubhadhara odha, senge kadhi rechikwereti kana nzira yekubhadhara pasina Indaneti?

Isu tinobvuma kadhi rechikwereti, PayPal, nezvimwe, senzira dzekubhadhara.

1).Kadhi rechikwereti.
kusanganisira Visa, MasterCard, JCB, Discover uye Diners.

2).PayPal.
Nzira yekubhadhara yakanyanya nyore munyika.

3).Debit Card.
kusanganisira Visa, MasterCard, Visa Electron.

6.Sei ndiri kukumbirwa kuti "Verify" muripo wangu?

Kuti uzvidzivirire, odha yako iri kugadziriswa nechikwata chedu chekutarisa mubhadharo, iyi inguva yakajairwa kuita shuwa kuti zvese zvinoitwa pasaiti yedu zvinotenderwa uye kutenga kwako kweramangwana kuchagadziriswa pamberi pekutanga.

Kutumira FAQs

1. Ndinoshandura sei nzira yekutumira?

Kana wangoisa odha, nzira yekutumira haifanirwe kuchinjwa.Nekudaro, iwe uchiri kukwanisa kubata Dhipatimendi redu reVatengi Sevhisi.Ndokumbirawo muite izvi nekukurumidza sezvinobvira panguva yekurongedzerwa danho.Zvingave zvichiita kuti isu tigadzirise nzira yekutumira kana iwe ukavhara chero mutsauko wakaitika mumutengo wekutumira.

2. Ndinoshandura sei kero yangu yekutumira?

Muchiitiko chaunoda kushandura kero yekutumira mushure mekuisa odha, ndapota taura neDhipatimendi redu reBasa reVatengi nekukurumidza sezvinobvira panguva yekurongedzerwa danho kuti uratidze chikumbiro chako.Kana pasuru yacho isati yatumirwa, tichakwanisa kutumira kukero itsva.Nekudaro, kana pasuru yacho yatotumirwa, ipapo ruzivo rwekutumira haruzokwanisa kuchinjwa apo pasuru iri munzira.

3. Ndichagamuchira riini zvinhu zvangu mushure mekunge ndaita odha?

Nguva yacho inoenderana nenzira yekutumira uye nyika yekuenda.Nguva dzekutumira dzinosiyana zvichienderana nenzira yekutumira inoshandiswa.Kana iyo package isingaunzwe nenguva nekuda kwehondo, mafashama, chamupupuri, dutu, kudengenyeka kwenyika, mamiriro ekunze akaoma, kana chero imwe mamiriro ezvinhu asingafungidzirwe kana kudzivirirwa, ipapo kuendesa kunomiswa.Muchiitiko chekunonoka kwakadaro, tichashanda panyaya iyi kusvikira pane mhinduro yakanaka.

4. Unotumira kunyika yangu uye ndeipi mitengo yekutumira?

Isu tinotumira pasi rese.Mutengo chaiwo wekutumira unosiyana zvichienderana nehuremu hwechinhu uye nyika yekuenda.Isu tichagara tichikurudzira huremu hwakakodzera hwekutumira kune vatengi vedu kubatsira kuchengetedza mari.Chinangwa chedu chinogara chichikurumidza uye chakachengeteka kuendesa zvinhu kune vatengi vedu.

5. Sei mari yekutumira pane zvimwe zvinhu ichidhura?

Mutengo wekutumira unoenderana nenzira yekutumira yakasarudzwa, pamwe chete nenguva yekutumira uye nyika yekuenda.Semuenzaniso, kana mutengo wekutumira pakati peUPS neFedEx uri madhora gumi ekuUS, zano redu nderekusarudza kuti ndeipi sarudzo inonyatsoenderana nezvido zvako, zvichienderana nemutengo uye nguva yekutumira.

6. Mutengo wechigadzirwa unosanganisira mutengo wekutumira here?

Mutengo wechigadzirwa haubatanidzi mutengo wekutumira.Iyo online yekuodha sisitimu ichagadzira yekutumira quote yeodha yako.

7. Ndinoziva sei kana zvinhu zvangu zvakatumirwa kana kwete?

Kana zvinhu zvako zvatumirwa, tichatumira email yekuzivisa kune yako email kero yakanyoreswa.Nhamba yekutevera inowanzo kuwanikwa mukati memazuva mashoma anotevera ekutumira uye isu tichavandudza ruzivo rwekutevera kuaccount yako.

8. Ndinoita sei kurongeka kwangu?

Kana tangokupa iyo nhamba yekutevera, iwe unozokwanisa kutarisa mamiriro ekutumira zvinhu pamhepo nekuwana webhusaiti yekambani yekutumira yakakodzera.

9. Sei nhamba yangu yekuronda isiriyo?

Ruzivo rwekutevera runowanzo kuoneka mushure memazuva 2-3 ebhizinesi mushure mekutumira.Kana nhamba yekutevera isingatsvage mushure menguva ino yenguva, pane zvakati wandei zvinokonzeresa.

Makambani ekutumira haana kuvandudza ruzivo rwekutumira pawebhusaiti ine yakanyanya-up-date mamiriro;kodhi yekutevera yepakeji haina kururama;iyo pasuru yakaunzwa kare kare uye ruzivo rwapera;mamwe makambani ekutumira achabvisa nhoroondo yekutevera kodhi.

Tinokupa zano kuti ubate Dhipatimendi redu reVatengi rakazvitsaurira uye uvape nhamba yako yekuodha.Tichabata kambani yekutumira panzvimbo yako, uye iwe uchagadziridzwa kana paine rumwe ruzivo.

10. Kana mabasa eCustoms aitwa, ndiani ane basa nawo?

Customs isangano rehurumende rine mutoro wekugadzirisa zvinhu zvinotumirwa kune imwe nyika kana dunhu.Zvese zvinotumirwa zviri kutumirwa kana kubva mudunhu zvinofanirwa kubvisa Customs kutanga.Nguva dzose ibasa remutengi kubvisa tsika uye kubhadhara mari yeCustoms.Isu hatiwedzeri mutero, VAT, mutero, kana chero imwe mhosva yakavanzika.

11. Kana zvinhu zvangu zvakavharirwa neCustoms, ndiani ane basa rekubvisa zvinhu zvacho?

Kana zvinhu zvakavharirwa neCustoms, mutengi ndiye ane mhosva yekuregererwa kwezvinhu.

12. Ko kana pasuru yangu ikatorwa neCustoms?

Kana zvinhu zvako zvisingakwanisi kucheneswa kubva kutsika, tapota taura nesu kutanga.Tichaita kumwe kuferefeta nekambani yekutumira panzvimbo yako.

13. Mushure mekunge kubhadhara kwabviswa, ndinomirira nguva yakareba sei kusvika odha yangu yatumirwa?

Nguva yedu yekubata ndeye 3 mazuva ebhizinesi.Izvi zvinoreva kuti chinhu chako (s) chinozotumirwa mukati memazuva matatu ebhizinesi.

Mushure mekutengesa FAQs

1. Ndingadzima sei odha yangu, ndisati ndabhadhara uye mushure mekubhadhara?

Kanzura usati wabhadhara

Kana usati wabhadharira odha yako parizvino, saka hapana chikonzero chekuti utibate isu kuti uibvise.Isu hatigadzirise maodha kudzamara muripo unofananidzwa wagamuchirwa weodha.Kana urongwa hwako hunopfuura kwevhiki uye husati hwabhadharwa, haugoni "kuidzorera" nekutumira kubhadhara, nokuti mitengo yezvinhu zvega inogona kunge yakashanduka, pamwe chete nekushandurwa kwemari uye kutengesa kutengesa.Iwe unozofanirwa kuendesa odha zvakare nengoro itsva yekutenga.

Kubvisa odha mushure mekubhadhara

Kana iwe wakatobhadharira odha uye uchida kukanzura, ndapota taura nedhipatimendi redu reBasa reVatengi nekukurumidza sezvinobvira.

Kana iwe usina chokwadi nezve nyaya ine chekuita neodha yako kana kuti uchida kuichinja, ndapota taura neDhipatimendi redu reBasa reVatengi uye isa odha pawasarudza.Izvi zvinomisa kurongedza maitiro iwe uchichinja.

Kana iyo package yakatotumirwa, saka isu hatigone kukanzura kana kushandura odha.

Kana iwe uchida kudzima odha iripo nekuti uri KUWEDZERA zvimwe zvigadzirwa, hapana chikonzero chekukanzura odha yese.Ingobata kunze kweVatengi Sevhisi Dhipatimendi uye isu tichagadzirisa iyo yakagadziridzwa odha;kazhinji hapana mari yekuwedzera yebasa iri.

Kazhinji, kana odha yako iri muchikamu chekutanga chedanho rekugadzirisa, unogona kunge uchikwanisa kuchichinja kana kukanzura.Iwe unogona kukumbira kudzoserwa mari kana kupa mubhadharo sekiredhiti kune maodha emangwana.

2. Ndingadzorera sei zvinhu zvakatengwa?

Usati wadzorera chero zvinhu kwatiri, tapota verenga uye tevera mirayiridzo iri pasi apa.Ndokumbira uve nechokwadi chekuti unonzwisisa mutemo wedu wekudzoka uye kuti unosangana nemaitiro ese.Danho rekutanga ndere kubata yedu Mushure meKutengesa Service, ndapota tipei ruzivo rwunotevera:

a.Nhamba yehodha yekutanga

b.Chikonzero chekuchinjana

c.Mapikicha anoratidza zvakajeka dambudziko nechinhu

d.Ruzivo rwechinhu chakakumbirwa chekutsiva: nhamba yechinhu, zita uye ruvara

e.Kero yako yekutumira uye nhamba yefoni

Ndapota cherechedza kuti hatikwanisi kugadzirisa chero zvinhu zvakadzorerwa izvo zvakadzorerwa pasina chibvumirano chedu chekutanga.Zvinhu zvose zvakadzorerwa zvinofanira kuva neRMA nhamba.Kana tangobvumirana kugamuchira chinhu chakadzoserwa, ndapota ita shuwa kuti unonyora chinyorwa muChirungu chine nhamba yako yekuodha kana PayPal ID kuitira kuti tikwanise kuwana ruzivo rweodha yako.

Iyo yekudzoka kana RMA maitiro anogona chete kutangwa mukati memazuva makumi matatu ekarenda kana wagamuchira zvinhu zvako.Tinogona chete kugamuchira zvigadzirwa zvakadzorerwa zviri mumamiriro avo epakutanga.

3. Zvinhu zvipi zvingagona kuchinjaniswa kana kudzorerwa?

Tinodada nemhando uye kukwana kwembatya dzedu.Yese Mbatya Yevakadzi yatinotengesa yakasarudzwa seOSRM (Zvimwe Zvishongo Zvakagadziriswa Zvishandiso) uye, kana zvatengeswa, hazvigone kudzoserwa kana kuchinjana mune dzimwe nyaya kunze kwemhando dzemhando kana kutumira zvisirizvo.

Matambudziko
Kana iwe ukawana chero chinhu chinokanganisa, chinhu chacho chinofanira kudzoserwa kwatiri mumamiriro ezvinhu akafanana sezvakatumirwa mukati memazuva makumi matatu ekarenda mushure mekugamuchira chipfeko-chinofanira kunge chisina kushambidzwa, chisina kupfeka uye nematagi ose ekutanga akabatanidzwa.Kunyangwe tichinyatso tarisisa zvinhu zvese zvinotengeswa kuti hazvigoneke uye kukuvara kusati kwatumirwa, ibasa remutengi kuti atarise chigadzirwa kana chasvika kuti aone kuti hachina chakakanganisika kana matambudziko.Zvinhu zvakakuvadzwa nekuda kwekuregeredza kwevatengi kana zvinhu zvisina ma tag avo hazvigamuchirwe kudzoserwa.

Mis-shipment:
Tichatsinhanisa chigadzirwa chako mumamiriro ezvinhu apo chigadzirwa chakatengwa hachifananidzi chinhu chakarairwa.Semuyenzaniso, harisi ruvara rwawakaodha (runonzwisisika kusiyana kweruvara nekuda kwemonita yekombuta yako haizotsinhaniswe), kana kuti chinhu chawakagamuchira hachienderane nesitairi yawakaodha.

Ndapota cherechedza:
Zvese zvakadzoserwa uye zvakatsinhaniswa zvinhu zvinofanirwa kudzoserwa mukati memazuva makumi matatu ekarenda.Kudzoka uye kuchinjana kuchaitika chete kune zvigadzirwa zvakakodzera.Isu tinochengeta kodzero yekuramba kudzoserwa uye kuchinjanisa chero zvinhu zvakapfekwa, zvakakuvadzwa, kana kuti ma tag abviswa.Kana chinhu chatinogamuchira chakapfekwa, chakakuvadzwa, chakabviswa ma tag, kana kuti chinoonekwa sechisingatenderwe kudzoka nekutsinhana, tinochengeta kodzero yekudzosera kwauri chero zvidimbu zvisingaite.Yese chigadzirwa kurongedzerwa kunofanirwa kuve kwakasimba uye kusakuvadzwa neimwe nzira.

4. Ndochidzorera kupi?